Legal · Privacy · Consent

Natoorales Privacy Policy & Consent Notice

This notice explains what personal information we collect, how we use it, how WhatsApp and Shopify may be used for client communication and product access, and how you can manage your consent, marketing preferences, and privacy rights.

Effective date: February 1, 2025 Last updated: May 11, 2026 Contact: wellness@natoorales.com

Quick Answer

Natoorales collects only the information needed to respond to messages, manage client relationships, deliver coaching and educational services, process purchases, provide product access, and maintain basic business records. We do not sell your personal data. WhatsApp contacts may be stored as client or inquiry records when you have interacted with Natoorales, but marketing messages are sent only when consent is recorded or otherwise permitted by law. You can request access, correction, deletion, opposition, or withdrawal of consent by emailing wellness@natoorales.com.

1) Who we are

“Natoorales” refers to the wellness coaching, education, product access, and website services provided under the trade name Natoorales. This Privacy Policy applies to natoorales.com, natoorales.com/shop/, related forms, Shopify product access, WhatsApp communication, booking flows, client inquiries, customer records, and purchases.

  • Email: wellness@natoorales.com
  • Location: Mexico, with online clients in North America, Europe, and other regions.
  • Privacy requests: Email is the fastest route. Use the subject line “Privacy Request”.
Natoorales provides coaching, education, wellness support, and product access only. We do not provide medical diagnosis, treatment, psychotherapy, emergency care, or prescription guidance.

2) What personal information we collect

We collect information in three main ways: information you provide directly, information generated by purchases or bookings, and basic technical information collected when you use the website.

2.1 Information you provide

  • Contact details: name, email, WhatsApp number or phone number, country, language preference, and message content.
  • Inquiry details: questions, requested services, preferred communication method, and appointment or booking preferences.
  • Customer details: order history, product access, billing and shipping details, customer tags, consent status, and basic business relationship notes.
  • Service details: information needed to schedule and deliver coaching, wellness education, Bio-Audit™, remote support, digital products, or local sessions.
  • Voluntary context: any additional information you choose to share so we can respond appropriately.

2.2 Sensitive or wellness-related information

If you voluntarily share wellness-related information through forms, WhatsApp, email, sessions, or preparation documents, we treat it as sensitive and limit its use to the purpose for which you provided it. This may include general stress patterns, lifestyle context, wellness goals, session preparation, or information you choose to share in a coaching context.

We aim to avoid storing sensitive wellness details inside Shopify customer profiles, email marketing lists, or general customer databases. Shopify and customer-management records should normally contain only basic customer information, product access, order history, consent status, and non-sensitive tags.

2.3 Information collected automatically

  • Device and usage data: IP address, browser type, device identifiers, pages viewed, approximate location, and timestamps.
  • Log data: server logs for security, debugging, and preventing abuse.
  • Cookies: small files used for site performance, preferences, checkout functionality, and analytics where enabled.

3) How we use your information

We use your information for practical business and client-support purposes, including:

  1. To respond to inquiries, WhatsApp messages, emails, and contact forms.
  2. To manage client relationships and maintain basic customer or inquiry records.
  3. To deliver services you request, including scheduling, preparation, communication, session delivery, follow-up resources, and product access.
  4. To process purchases and fulfill digital products, wellness product access, local products, or service-related orders.
  5. To manage consent for WhatsApp, email, SMS-style communication, newsletter updates, and marketing preferences.
  6. To improve the website, shop experience, user experience, and content navigation.
  7. To protect security and prevent fraud, spam, abuse, unauthorized access, or misuse.
  8. To comply with legal obligations, accounting requirements, tax records, dispute handling, or lawful requests.

3.1 Legal bases and consent

Depending on your location and the interaction, we may rely on your consent, performance of a requested service or purchase, legitimate business interests, legal obligations, or other lawful bases available under applicable privacy laws.

4) WhatsApp communication

Many Natoorales clients and inquiries communicate primarily through WhatsApp. If you message Natoorales by WhatsApp, we may save your name, phone number, message history, consent status, and basic relationship context so we can respond, follow up on your request, provide service-related communication, and manage the client relationship.

4.1 Service communication vs. marketing communication

  • Service communication may include replies to your questions, booking coordination, order support, session logistics, client follow-up, or information directly related to a service or product you requested.
  • Marketing communication may include newsletters, educational campaigns, promotional offers, product updates, service announcements, event invitations, or general wellness content not directly required to deliver a requested service.

We do not treat every WhatsApp contact as a marketing subscriber. A person may be stored as a customer, inquiry, or contact record without being subscribed to marketing.

4.2 WhatsApp opt-in and opt-out

Where marketing consent is needed, Natoorales will ask for permission before sending promotional WhatsApp updates. You can opt out of WhatsApp marketing at any time by replying STOP, NO, UNSUBSCRIBE, or by emailing wellness@natoorales.com.

4.3 WhatsApp platform notice

WhatsApp is operated by Meta. Messages sent through WhatsApp may be processed according to WhatsApp’s and Meta’s own terms, privacy policies, security systems, and platform rules. Please avoid sending urgent medical, emergency, or highly sensitive information through WhatsApp.

5) Shopify shop, customer records, and product access

Natoorales may use Shopify to display products, sell digital guides, manage product access, process orders, organize customer records, and support customer communication.

5.1 Customer records

If you are a client, buyer, inquiry, form submitter, WhatsApp contact, or someone who has interacted with Natoorales, we may create or maintain a basic customer/contact record. This may include your name, email, phone number, WhatsApp number, country, order history, consent status, and tags such as “Past Client,” “Bio-Audit Inquiry,” “WhatsApp Contact,” “Newsletter Subscriber,” or “No Marketing Consent.”

5.2 Customer imports

Natoorales may import existing business contacts into Shopify or another customer-management tool when those contacts have a legitimate relationship with Natoorales, such as prior purchases, services, inquiries, bookings, direct WhatsApp communication, or form submissions. Importing a contact record does not automatically mean the person has opted into marketing.

5.3 Sensitive data and Shopify

Shopify customer records should not be used as a place to store detailed intake forms, medical information, trauma history, scan notes, constellation notes, practitioner reports, protocols, or sensitive wellness details unless there is a clear operational need and appropriate safeguards. Sensitive wellness information should be handled separately and minimized.

5.4 Payments and checkout

Payments may be handled by Shopify, payment gateways, banks, or other third-party processors. Natoorales does not store full payment card details. Payment providers process payment data under their own privacy policies and security practices.

6) Marketing consent and communication preferences

Natoorales may send educational resources, product updates, wellness offers, event invitations, or service announcements by email, WhatsApp, SMS-style messaging, or other channels only when appropriate consent or another lawful basis applies.

6.1 Email marketing

If you subscribe to email updates, newsletters, downloads, or product information, you can unsubscribe at any time by using the unsubscribe link in an email or by contacting wellness@natoorales.com.

You may update your email and WhatsApp communication preferences at any time on our Communication Preferences page.

6.2 WhatsApp and phone-based updates

If you opt in to WhatsApp or phone-based updates, we may send occasional Natoorales educational content, product access information, service updates, or relevant offers. You can opt out at any time by replying STOP, NO, UNSUBSCRIBE, or by contacting us directly.

6.3 Consent records

We may keep a simple consent record that includes your name, phone number or email, date of consent, consent source, channel preference, consent status, and proof or note of how consent was received. This helps us respect your preferences and avoid sending messages you did not request.

6.4 No pressure

You can decline marketing updates without affecting your ability to request services, communicate about an active order, receive service-related messages, or contact Natoorales.

7) When we share information

We do not sell your personal information.

We may share limited information only when necessary, including with:

  • Website and hosting providers that help operate natoorales.com.
  • Shopify and payment processors for customer records, checkout, product access, and order management.
  • Email and messaging providers for newsletters, notifications, booking messages, and customer communication.
  • Scheduling, form, automation, or database tools used to manage inquiries, consent records, product access, or service delivery.
  • Professional advisors such as accountants, legal advisors, or technical support when needed.
  • Legal and safety authorities if required by law, court order, or to protect rights, safety, security, or the integrity of the site.

7.1 International processing

Some service providers may process data outside your country. When this happens, we aim to use reputable providers and reasonable safeguards, including contractual protections where applicable.

8) Cookies and tracking technologies

Cookies help websites and shops function. We may use:

  • Essential cookies for site functionality, security, checkout, forms, and account access.
  • Preference cookies to remember settings where applicable.
  • Analytics cookies to understand traffic and improve content, where enabled.
  • Shop and checkout cookies related to Shopify product access, cart, checkout, and order management.

You can control cookies through your browser settings. If a cookie consent banner is present, you can adjust your choices there. Disabling some cookies may affect how the website, shop, forms, or checkout function.

8.1 Third-party links

Our site may link to third-party websites, product portals, payment providers, affiliate resources, social media, WhatsApp, Shopify checkout, or external booking tools. Their privacy practices are governed by their own policies, not this one.

9) Your rights and choices

Your rights depend on your location, but Natoorales aims to honor reasonable privacy requests consistently.

9.1 Mexico privacy rights

Under Mexican data protection principles, you may request Access, Rectification, Cancellation, or Opposition regarding your personal data, and you may withdraw consent where processing is based on consent.

9.2 EEA/UK rights where applicable

  • Request access, correction, deletion, or restriction.
  • Object to certain processing.
  • Request portability where applicable.
  • Withdraw consent at any time for consent-based processing.
  • Unsubscribe from marketing communications.

9.3 How to make a request

Email wellness@natoorales.com with the subject line “Privacy Request”. To protect you, we may ask for reasonable verification before acting on a request.

9.4 Marketing opt-out

For email marketing, use the unsubscribe link or contact us. For WhatsApp marketing, reply STOP, NO, or UNSUBSCRIBE. We may still send non-marketing messages needed to complete an order, respond to a direct request, or provide a service you requested.

10) Security and retention

10.1 Security

We use reasonable administrative, technical, and organizational measures to protect your information. No system is perfectly secure. Please avoid sending highly sensitive details through unencrypted email, general web forms, or WhatsApp unless necessary.

10.2 Data retention

We keep personal data only as long as needed for the purposes described in this notice, including service delivery, order management, consent records, accounting, legal obligations, dispute resolution, and legitimate business records. When data is no longer needed, we delete or anonymize it where feasible.

10.3 Consent retention

We may retain basic consent and opt-out records so we can prove and respect your communication preferences. This helps prevent accidental marketing messages after you opt out.

10.4 Children’s privacy

Natoorales services, products, and content are intended for adults. We do not knowingly collect personal information from children under 18.

11) Contact us

For privacy questions, consent updates, opt-out requests, or data requests, contact us here:

Related pages: Terms of Service · Service Agreement · Medical Disclaimer & No-Liability Clause

Plain-language reminder: This page explains how information moves through Natoorales, including the website, shop, WhatsApp communication, Shopify customer records, and consent management. If you have a concern, email wellness@natoorales.com and we’ll handle it responsibly.