Natoorales Privacy Policy: Data, Cookies & Your Rights

1) Who we are (Data Controller)

“Natoorales” refers to the content and services provided under the trade name Natoorales | Biological Sovereignty. This Privacy Policy applies to natoorales.com and related forms, booking, and purchase flows.

• Email: wellness@natoorales.com
• Location: Mexico (with clients in North America & Europe)
• Privacy requests: Email is the fastest route (see section 8).

2) What personal information we collect

We collect information in three main ways: what you provide, what is generated by transactions, and what is collected automatically for basic website functionality.

2.1 Information you provide

• Contact details: name, email, phone number, and message content when you contact us or submit forms.
• Booking and service details: information needed to schedule and deliver coaching/education services (non-medical).
• Purchase details: billing and shipping details required to fulfill orders (if applicable).
• Voluntary context: any notes you choose to share to help us respond appropriately (see sensitive data below).

2.2 Sensitive / wellness-related information (only if you choose to share it)

If you voluntarily include wellness-related details in messages, intake forms, or session preparation, we treat that information as sensitive. We use it only for the purpose you provided it for (e.g., supporting your coaching process), and we aim to minimize collection.

2.3 Information collected automatically

• Device & usage data: IP address, browser type, device identifiers, pages viewed, approximate location (city/region), and timestamps.
• Log data: server logs for security, debugging, and preventing abuse.
• Cookies: small files used for site performance, preferences, and (where enabled) analytics.

3) How we use your information

We use your information for the following legitimate and practical purposes:

1. To respond to inquiries and provide customer support.
2. To deliver services you request (scheduling, communication, session delivery, and follow-up resources).
3. To process purchases and fulfill orders (where applicable).
4. To improve site performance and user experience (e.g., error reduction, speed, navigation).
5. To protect security and prevent fraud, spam, or misuse.
6. To comply with legal obligations and enforce our terms where necessary.

3.1 Marketing communications

If you opt in to receive emails (e.g., newsletter or updates), you can opt out at any time using the unsubscribe link in the email or by contacting wellness@natoorales.com.

3.2 Legal bases (where applicable)

Depending on your location and the interaction, we rely on one or more of these bases: your consent, performance of a contract (delivering what you requested), legitimate interests (site security and basic operations), and legal obligations.

4) When we share information (and when we don’t)

We do not sell your personal information.

We may share limited information only when necessary:

• Service providers: hosting, email delivery, website plugins, payment processing, scheduling tools, and analytics (as enabled).
• Legal and safety: if required by law, court order, or to protect rights, safety, and integrity of the site.
• Business changes: if ownership or operations change (e.g., transfer), information may be part of the transition subject to lawful safeguards.

4.1 Payment processing

Payments are handled by third-party payment processors. Natoorales does not store full payment card details. Payment providers may collect and process your data under their own privacy policies.

4.2 International processing

Some service providers may process data outside your country. When this happens, we aim to use reputable providers and appropriate safeguards, including contractual protections where applicable.

5) Cookies & tracking technologies

Cookies help websites work smoothly. We use cookies that may include:

• Essential cookies (site functionality and security)
• Preference cookies (remembering settings where applicable)
• Analytics cookies (understanding traffic and improving content, if enabled)

You can control cookies through your browser settings. If a cookie consent banner is present on the site, you can adjust your choices there as well. Disabling some cookies may affect how parts of the site function.

5.1 Third-party links

Our site may link to third-party websites. Their privacy practices are governed by their own policies, not this one.

6) Your rights and choices

Your rights depend on your location, but we aim to honor reasonable requests consistently.

6.1 Mexico (ARCO rights)

Under Mexican data protection principles, you can request Access, Rectification, Cancellation, or Opposition (ARCO) regarding your personal data, and you may withdraw consent where processing is based on consent.

6.2 EEA/UK (GDPR-style rights, where applicable)

• Request access, correction, deletion, or restriction
• Object to certain processing
• Request portability where applicable
• Withdraw consent at any time (for consent-based processing)

6.3 How to make a request

Email wellness@natoorales.com with the subject line “Privacy Request”. To protect you, we may ask for reasonable verification before acting on a request.

7) Security & retention

7.1 Security

We use reasonable administrative, technical, and organizational measures to protect your information. No system is perfectly secure; please avoid sending highly sensitive details through unencrypted email.

7.2 Data retention

We keep personal data only as long as needed for the purposes described in this notice, and longer where legally required (e.g., accounting or dispute resolution). When no longer needed, we delete or anonymize data where feasible.

7.3 Children’s privacy

Natoorales services and content are intended for adults. We do not knowingly collect personal information from children under 18.

8) Contact us

For privacy questions or requests, contact us here:

• Email: wellness@natoorales.com
• WhatsApp (Global): +1 604 710 7939
• WhatsApp (Mexico): +52 958 115 2683
• Contact page: natoorales.com/contact

Related pages: Terms of Service · Service Agreement · Medical Disclaimer & No-Liability Clause